Floating Support Provision

• All Floating Support employees undertake an Enhanced Criminal Records Check before being allowed to visit vulnerable clients on an individual basis
• A strict Equal Opportunities Policy will be adhered to by all Floating Support Employees and full training in it's application will be given
• Checks made whether risk assessments have been carried out
• A contract will be entered into with the client regarding the nature of the support required. This will be an 'addition/variation' to the normal tenancy agreement
• Contracts will be assessed on a monthly/quarterly bases to ensure they are still 'valid'
• In the event of any changes, these will be included in the current contract or a completely new contract will be drawn up (according to the clients' needs)
• The referring organisation will be, if deemed necessary, involved in quarterly reviews
• A child protection policy in place

Would you like help with:

• Budgeting
• Claiming benefits
• Debt guidance
• Links to other agencies & organisations that may be able to help you
• Personal development
• Repairs reporting & chasing
• Tenancy transfers
• Finding education & training opportunities
• Finding employment or voluntary work

Do you feel:

• At risk
• Isolated
• You would benefit from socialising with other people
• Vulnerable
• Confused
• Worried/frustrated
• Lonely

Do you need:

• A friendly person to talk to/listen to you
• Someone to motivate you

What we can do for you:

If any of the above applies to you, then CCA may be able to help. CCA provides high quality support to clients living independently. The support provided is based on the requirements of the individual.

This service is designed to enable individuals to live safely and appropriately in their homes. The service helps the client to maintain their independence and build their confidence by accessing existing community resources, facilities, service provisions and social networks.

Our Service

In 2003 CCA secured a contract with supporting people to deliver support to Nottingham City Council housing tenants who are vulnerable/disadvantaged including people with mental health issues and learning disabilities.

We currently provide support to 27 individuals and deliver a range of services that includes the following:

• Assistance with resettlement issues
• Welfare rights advice, DSS benefits and financial administration (assisting with banking difficulties)
• We also assist with developing routines and structures in order to maintain physical standards in the home and we help with tenancy issues such as repairs or rent/council tax arrears
• We encourage our service users to pursue learning, training, education and employment opportunities
• We deliver life skills guidance and encourage service user inclusion in local community-based initiatives, leisure/social activities and offer networking opportunities

The housing support team now compromises a dedicated group of employees: one team leader and three support workers. It is hoped that in the forthcoming year we will increase the client base and secure an even larger contract with supporting people.

Who can use our services?

The service can be used free of charge by anyone within the community. For example, City Council tenants, Housing Association tenants and individuals in private accommodation who are accessing benefits.

Referral Criteria

• Individals/families that have tenancy issues - for example, repairs, rent problems, etc.
• Individuals/families that need cultural and/or emotional support, counselling and advice
• Individuals/families that need advice about benefit claims and form filling
• Individuals/families that need to develop their socal skills and need support to find and establish social contacts and activities in order to integrate into the community
• Individuals/families who have been racially harassed
• Refugee and asylum seekers
• Individuals who want to improve their quality of life and mean to do this by improving job prospects for example by enrolling on a college course

Floating Support Clients

Our client group already consists of the following:

• Homeless and formerly homeless people
• People with mental healt problems
• People with addiction problems
• Women fleeing domestic violence
• Ex-offenders or people at risk of offending
• Vulnerable young people (including care leavers)
• Vulnerable teenage parents
• People with learning and physical disabilities
• Refugees
• Asylum seekers

Floating Support Provision

• All Floating Support employees undertake an Enhanced Criminal Records Check before being allowed to visit vulnerable clients on an individual basis
• A strict Equal Opportunities Policy will be adhered to by all Floating Support Employees and full training in it's application will be given
• Checks made whether risk assessments have been carried out
• A contract will be entered into with the client regarding the nature of the support required. This will be an 'addition/variation' to the normal tenancy agreement
• Contracts will be assessed on a monthly/quarterly bases to ensure they are still 'valid'
• In the event of any changes, these will be included in the current contract or a completely new contract will be drawn up (according to the clients' needs)
• The referring organisation will be, if deemed necessary, involved in quarterly reviews
• A child protection policy in place