Co-operative Community Action Ltd


Background

Mark Smalley, Marva Daley-Lewis, Steven Caswell
Our Management Team

Established in January 2000, Co-operative Community Action Ltd is a not-for-profit social enterprise specialising in community focus development, outreach support and mental health services.

 

CCA was founded by a group of professionals with rich experience of working at the grass-root community level. For a long period the group worked informally and provided care and support to individuals who had mental health and substance dependency issues in their own homes and communities. CCA has since been able to widen it's remit and now offers support in a number of areas, while always retaining a client-centred approach and commitment to providing a needs-based, personalised service working specifically at the client's pace.

 

Our Services

Mission Statement

CCA enables the vulnerable and disadvantaged to
reach their full potential. We do this by listening to
their needs and ideas, providing diverse and
personalised services that encourage
self-development and improve the quality of life.

 

Vision Statement

 

 "All people in the East Midlands lead fulfilled lives
and have an equal voice"

 

"A leading agency in the East Midlands renowned
for innovation and excellence"

 

 

One of our students receiving an award from
Nottingham Deputy Mayor Moahmmed Munir

 

Floating Support - providing assistance with tenancies, budgeting and personal opportunities as well as acting as a gateway to employment and training

 

Healthy Minority Communities (HMC) - our health service provides free health information, home visits, advice and counselling services


Lotus Training Centre - we offer a variety of training programmes within our luxury training centre. Our current programmes include ESOL, Basic Skills, Interpreter Training, Computer Skills, Capacity Building and Mentoring, Job Search skills and Customer Care skills, in addition to a number of bespoke programmes.


InterTrans Exchange - our unique Interpreting and Translation service utilises the wealth of skills and culture within the Nottingham area by providing a highly-skilled, authentic interpreting and translation service.


Star Business Service - we have always been extremely committed to helping local business. We have great experience of business advice and consultation, bid writing and project management, and currently support a number of social enterprises across Nottingham. We also offer a job search service for anyone looking for a job.


Gateway Homecare - our homecare service aims to improve Quality of Life for all it helps. We can provide home health care, support for people with learning difficulties, cover for carers going on holiday or supply care workers in any provision.


Gateway Cleaning - our professional cleaning service offers affordable, flexible solutions to office and home cleaning. This service enables us to employ people from the local community, teaching them the expectations of working in the UK, whilst always maintaining a professional approach.

 

“TEN STEPS TO TWENTY TEN” - CCA’s STRATEGIC AIMS

  1. To develop financial sustainability and reduce reliance on government grants with 50% of income derived from contracts and trading by 2010.

  2. To develop influence such that CCA’s opinion is valued and sought as part of decision making at local and regional level.

  3. To develop excellence in all services/activities (frontline; advise sessions and support) demonstrated by 90% of client feedback being rated as good or above by 2010.

  4. To create new services that meet client needs and increase self development and improved quality of life with at least one new service per year.

  5. To develop existing services so they meet clients’ needs and improve self development and quality of life.

  6. To develop infrastructure to support expansion over 2006 – 2010.

  7. To develop collaboration to meet ever increasing need/demand. Focus on constructive; meaningful; sustainable collaboration with local, county level and regional agencies.

  8. To address environmental issues, encourage saving of energy; water; reduce waste, paper, transport etc.

  9. To achieve Quality Marks such as QAF; Matrix Excellence; ISO 14001, Kite Mark; Community Mark; & Legal Services Quality Mark.

  10. To develop human resources through `Skills for Life’ by providing continuous professional development; training opportunities to management team members; staff; volunteers and community members.
 

Quality Standards

We endeavour to make sure all our services are geared towards helping our client base as much as possible, whilst also running as efficiently and cost-effectively as possible, therefore maximising what we can achieve with our resources. To achieve, and as a result of, this, we are accredited with ISO9001, Matrix, Investors in People, QAF and PQASSO awards, as well as being a Jobcentre Plus accredited supplier. To attain these accreditations is to show compliance to a stringent Quality structure and procedure.


We have now achieved the ISO14001 award. This is geared towards our environmental policy and standards, an area that we are extremely conscious of. We currently endeavour to make sure our practices are as ethical and environmentally-friendly as possible.